Goodwill Letter To Remove Charge Off Template for England and Wales

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Key Requirements PROMPT example:

Goodwill Letter To Remove Charge Off

"I need a Goodwill Letter to Remove Charge Off for my Bank of London credit card account that was charged off in January 2025, but has since been fully paid, and I want to emphasize my perfect payment history on all accounts for the past six months."

Document background
A Goodwill Letter to Remove Charge Off is utilized when an individual seeks to improve their credit standing by requesting the removal of a previous charge-off. This document becomes relevant when the debt has been settled and the account holder has maintained good financial standing for a period following the charge-off. Under English and Welsh jurisdiction, while creditors maintain the right to report accurate negative information, they may choose to remove charge-offs as a goodwill gesture. The letter should demonstrate the account holder's improved financial responsibility, explain past circumstances, and include relevant account information and payment history.
Suggested Sections

1. Personal Information: Account holder's name, address, and contact details

2. Account Details: Account number, original creditor, current balance

3. Charge-off Information: Date of charge-off, amount, circumstances

4. Payment History: Details of payments made before and after charge-off

5. Request Statement: Clear statement requesting removal of charge-off

6. Hardship Explanation: Brief explanation of circumstances leading to charge-off

Optional Sections

1. Current Financial Status: Information about improved financial situation, use when demonstrating recovery

2. Supporting Documentation Reference: Reference to attached proof of payments or other relevant documents

3. Future Commitment: Statement of commitment to maintain good standing, use when rebuilding trust

Suggested Schedules

1. Payment Records: Proof of payments made on the account

2. Identity Verification Documents: Copies of identification documents if required

3. Account Statements: Recent account statements showing current status

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant Industries
Relevant Teams
Relevant Roles
Industries

Consumer Credit Act 1974: Primary legislation that regulates consumer credit and consumer hire agreements, governing the relationship between creditors and debtors in England and Wales

Financial Services and Markets Act 2000: Provides the regulatory framework for financial services and is relevant for dealings with financial institutions in the context of charge-off removal requests

Data Protection Act 2018 and UK GDPR: Governs the handling of personal financial information and is crucial for credit reporting and information removal requests

Limitation Act 1980: Establishes time limits for bringing claims related to debts and is important for understanding the status of old debts

FCA Regulations (CONC): Financial Conduct Authority rules including the Consumer Credit Sourcebook, providing guidelines on fair treatment of customers and credit reporting

Consumer Rights Act 2015: Provides the framework for consumer protection and contains provisions regarding unfair contract terms

Banking Code of Practice: Industry guidelines that set standards for banking institutions in their dealings with customers

Financial Ombudsman Service Guidelines: Provides guidance on dispute resolution and fair treatment in financial services

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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