Credit Bureau Non Response Letter Template for England and Wales

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Key Requirements PROMPT example:

Credit Bureau Non Response Letter

"I need a Credit Bureau Non Response Letter to Experian as they haven't responded to my information request from March 2025, and I want to emphasize that this is causing issues with my mortgage application which needs to complete by June 2025."

Document background
The Credit Bureau Non Response Letter is utilized when an individual has made a formal request for information from a credit bureau under English and Welsh law, and the bureau has failed to respond within the statutory period (typically 28 days under GDPR). This document serves multiple purposes: it creates a formal record of the bureau's non-compliance, reiterates the original request, and often represents a final communication before escalation to regulatory authorities. The letter typically includes details of previous correspondence, relevant reference numbers, and clear statements about required actions, while citing applicable legislation such as the Data Protection Act 2018 and Consumer Credit Act 1974.
Suggested Sections

1. Recipient Details: Full name and address of the credit bureau

2. Reference Numbers: Any relevant case or complaint reference numbers

3. Previous Communication: Details of prior correspondence and dates

4. Non-Response Statement: Clear statement about lack of response from credit bureau

5. Legal Rights Citation: Reference to relevant legislation and rights

6. Action Required: Clear statement of expected response or action

Optional Sections

1. Escalation Notice: Warning of potential escalation to regulators, used when multiple attempts have been made

2. Financial Impact: Description of any financial impact caused by delay, used when demonstrable losses exist

3. Supporting Evidence: Reference to enclosed evidence, used when additional documentation is relevant

Suggested Schedules

1. Previous Correspondence Log: Chronological list of all previous attempts to communicate

2. Original Request Documentation: Copies of initial information request

3. Proof of Sending: Evidence of previous communications being sent

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Industries

GDPR and Data Protection Act 2018: Primary legislation governing personal data protection, including rights of individuals to access their personal data, time limits for responses from data controllers, and rights to rectification of inaccurate data

Consumer Credit Act 1974: Key legislation covering regulations regarding credit information, consumer rights related to credit files, and dispute resolution procedures

Financial Services and Markets Act 2000: Establishes the general regulatory framework and FCA requirements for credit reference agencies

Credit Information Market Investigation Order 2021: Specific requirements for credit reference agencies and standards for handling consumer inquiries

FCA Handbook: Regulatory guidance including Principles for Businesses (PRIN), Consumer Credit sourcebook (CONC), and dispute resolution rules

ICO Guidelines: Information Commissioner's Office guidelines covering data protection requirements, complaint handling procedures, and response timeframes

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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