Goodwill Credit Removal Letter Template for England and Wales

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Key Requirements PROMPT example:

Goodwill Credit Removal Letter

"I need a Goodwill Credit Removal Letter to request removal of a late payment record from March 2025, which occurred due to hospitalization, and I've since maintained perfect payment history with the credit card company for six months."

Document background
The Goodwill Credit Removal Letter is utilized when an individual seeks to have negative but accurate information removed from their credit report through an appeal to the creditor's goodwill. This document is particularly relevant when the negative entry resulted from extraordinary circumstances or when the individual has since maintained a good payment history. Under English and Welsh law, while creditors are not obligated to remove accurate information, they may choose to do so as a gesture of goodwill. The letter should detail the specific circumstances, demonstrate current creditworthiness, and comply with UK consumer credit and data protection regulations.
Suggested Sections

1. Recipient Details: Full name, address, and account number of the credit holder

2. Credit Reference Agencies: List of agencies to which the removal request applies

3. Account Information: Specific details of the credit entry to be removed

4. Removal Request: Clear statement of request for removal of negative credit entry

5. Confirmation Timeline: Expected timeframe for removal and confirmation

Optional Sections

1. Supporting Documentation Reference: Reference to any attached evidence or documentation that supports the removal request

2. Previous Correspondence Reference: Reference to prior communications about this matter when applicable

Suggested Schedules

1. Credit Report Extract: Copy of relevant section of credit report showing disputed entry

2. Supporting Evidence: Any documentation supporting the removal request such as payment confirmations, correspondence, or other relevant evidence

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Industries

Consumer Credit Act 1974: Primary legislation that regulates credit reporting and consumer credit relationships in England and Wales. Includes provisions for correction of credit information and consumer rights.

Data Protection Act 2018 and UK GDPR: Legislation governing personal data handling, including credit information. Provides individuals with rights to data rectification and sets requirements for data accuracy.

Consumer Credit (Credit Reference Agencies) Regulations 2000: Specific regulations governing the operations and responsibilities of credit reference agencies and credit reporting procedures.

Financial Services and Markets Act 2000: Overarching financial services regulation applicable to regulated financial institutions in the UK.

FCA Handbook: Regulatory guidance including Principles for Business (PRIN) and Consumer Credit Sourcebook (CONC), providing guidelines on treating customers fairly and credit-related activities.

Limitation Act 1980: Legislation setting time limits on debt reporting and enforcement, relevant for determining the validity of credit report entries.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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