Financial Services and Markets Act 2000: Primary legislation governing financial services regulation in the UK, establishing regulatory framework and consumer protection measures
Consumer Rights Act 2015: Key legislation establishing consumer rights and business obligations in UK, including unfair terms in consumer contracts
Data Protection Act 2018: UK implementation of GDPR, governing how personal data must be handled and protected in financial disputes
Limitation Act 1980: Establishes statutory time limits for bringing legal claims, crucial for determining validity of dispute timeframes
FCA Handbook - DISP: Financial Conduct Authority's Dispute Resolution rules, setting out how financial institutions must handle complaints
FCA Handbook - CONC: Consumer Credit sourcebook providing specific rules for consumer credit activities and dispute handling
Payment Services Regulations 2017: Regulations governing payment services, including dispute resolution for payment-related issues
Consumer Credit Act 1974: Fundamental legislation protecting consumers in credit agreements, including dispute resolution procedures
Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair commercial practices, relevant in financial dispute contexts
Financial Services (Distance Marketing) Regulations 2004: Governs financial services sold at distance, including related dispute procedures
Financial Ombudsman Service Guidelines: Practical guidance for handling financial disputes and complaints, including approach to resolution
Banking Code of Practice: Industry standards for banking services, including guidelines for dispute resolution
Lending Standards Board Requirements: Sets standards for lending practices and dispute handling in the banking sector
Contract Law Principles: Common law principles governing formation and breach of contracts, essential in account disputes
Principles of Misrepresentation: Legal principles concerning false statements or misleading information in financial relationships
Duty of Care Obligations: Common law principles establishing financial institutions' responsibilities towards customers
