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Consumer Dispute Letter
"I need to draft a Consumer Dispute Letter regarding a faulty laptop purchased from TechStore Online that stopped working after two weeks, seeking either a full refund or replacement, with evidence of purchase from January 2025 and photos of the defect."
1. Personal Details: Your name, address, contact information, and any relevant account/customer numbers
2. Recipient Details: Company name, address, department (if known)
3. Product/Service Information: Details of the purchase including date, cost, order numbers
4. Issue Description: Clear explanation of the problem and how it breaches your consumer rights
5. Previous Communications: Summary of previous attempts to resolve the issue
6. Desired Resolution: Clear statement of what remedy you're seeking
7. Deadline: Reasonable timeframe for response
1. Legal Rights Citation: Specific reference to relevant consumer protection laws, recommended when dealing with complex issues or unresponsive companies
2. Threat of Legal Action: Statement of intention to pursue legal remedies, to be used as a last resort after other attempts at resolution have failed
1. Purchase Evidence: Receipts, order confirmations, contracts
2. Correspondence Log: Copies of previous emails, letters, or chat logs
3. Product Evidence: Photos or videos showing defects or issues
4. Expert Reports: If relevant, independent assessments of faulty goods/services
Authors
Product/Service Description
Purchase Details
Complaint Description
Timeline of Events
Previous Communication
Legal Rights Reference
Requested Resolution
Evidence Reference
Response Deadline
Alternative Dispute Resolution
Remedy Options
Compensation Request
Good Faith Statement
Legal Action Warning
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