Document background
The Software As A Service Service Level Agreement is essential for businesses providing cloud-based software solutions in Singapore. This document defines the service provider's obligations, performance standards, and accountability measures while ensuring compliance with Singapore's regulatory framework, including the PDPA and Cybersecurity Act. It's particularly crucial for establishing clear expectations regarding service availability, support levels, data protection, and remedy mechanisms. The agreement serves as a foundational document for managing the ongoing relationship between SaaS providers and their customers, incorporating both technical and legal requirements specific to the Singapore jurisdiction.
