Personal Data Protection Act (PDPA): Governs the collection, use, disclosure and care of personal data. Key considerations include data handling requirements, security measures for personal information, cross-border data transfer restrictions, and data breach notification obligations.
Computer Misuse Act: Focuses on IT security requirements, unauthorized access prevention, and system protection measures. Essential for defining security protocols in the SLA.
Electronic Transactions Act: Covers legal recognition of electronic records, electronic signatures, and record keeping requirements for digital transactions and communications.
Cybersecurity Act 2018: Addresses critical information infrastructure protection, cybersecurity incident reporting requirements, and compliance with security standards.
Employment Law: Covers working hours for helpdesk staff, service availability commitments, and staff qualification requirements that need to be considered in SLA staffing provisions.
Consumer Protection (Fair Trading) Act: Ensures service quality guarantees, fair contract terms, and consumer rights protection in service agreements.
Competition Act: Governs fair pricing practices and non-discriminatory service provisions in service contracts.
Singapore Contract Law: Covers fundamental aspects of contract formation, terms and conditions, and breach and remedies applicable to service agreements.
ISO/IEC 20000: International standard for IT Service Management that provides best practices for IT service delivery and support.
ITIL Framework: Best practice framework for IT service management that provides guidelines for service level agreements and IT support services.
