Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
SLA Application
"I need an SLA Application agreement for our new cloud-based CRM software that we'll be providing to enterprise clients in Singapore, with specific focus on 99.9% uptime guarantee and strict data protection measures for financial sector compliance."
1. Parties: Identification of service provider and customer
2. Background: Context and purpose of the SLA
3. Definitions: Key terms used throughout the agreement
4. Service Levels: Detailed description of service performance metrics
5. Service Credits: Compensation mechanism for service level failures
6. Measurement and Reporting: How service levels will be measured and reported
7. Term and Termination: Duration and termination provisions
1. Disaster Recovery: Business continuity provisions for critical services or when required by regulation
2. Data Protection: Specific data handling requirements when personal or sensitive data is involved
3. Security Requirements: Specific security measures and compliance for services involving sensitive information or systems
1. Service Level Metrics: Detailed technical specifications of service levels
2. Service Credit Calculation: Formula and examples for calculating service credits
3. Technical Support Details: Support procedures and contact information
4. Pricing Schedule: Service fees and payment terms
Authors
Application
Application Services
Availability
Business Day
Business Hours
Change Management
Confidential Information
Critical Incident
Customer
Customer Data
Downtime
Emergency Maintenance
Force Majeure Event
Incident
Initial Term
Intellectual Property Rights
Maintenance Window
Mean Time to Respond
Mean Time to Resolve
Measurement Period
Permitted Downtime
Performance Credits
Response Time
Scheduled Maintenance
Service Credits
Service Hours
Service Level Agreement
Service Level Failure
Service Level Metrics
Service Levels
Service Provider
Support Services
System
Term
Third Party Applications
Unscheduled Downtime
Uptime
User
Service Availability
Response Times
Problem Resolution
Service Credits
Service Level Monitoring
Reporting Requirements
Support Services
Maintenance and Updates
Change Management
Security Requirements
Data Protection
Disaster Recovery
Business Continuity
Confidentiality
Intellectual Property Rights
Liability and Indemnification
Force Majeure
Term and Termination
Payment Terms
Dispute Resolution
Governing Law
Assignment and Subcontracting
Audit Rights
Compliance with Laws
Warranties
Service Provider Personnel
Customer Obligations
Notices
Entire Agreement
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.