SLA Communication Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your SLA Communication

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

SLA Communication

"Need a Communication SLA agreement for our Singapore office that covers 24/7 telecommunications support with 99.99% uptime guarantee and strict data protection measures, to be implemented by March 2025."

Document background
The Communication Services SLA is essential for organizations operating in Singapore requiring defined standards for their communication services. This document type is particularly relevant when establishing or maintaining communication services that must comply with Singapore's strict regulatory environment. An SLA Communication agreement typically includes detailed service metrics, compliance requirements with IMDA standards, data protection measures under PDPA, and specific performance indicators. It serves as a crucial tool for ensuring service quality, defining responsibilities, and establishing clear accountability measures in communication service delivery.
Suggested Sections

1. Parties: Identification and details of service provider and customer

2. Background: Context and purpose of the SLA

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of communications services covered

5. Service Levels: Specific performance metrics and standards

6. Service Credits: Compensation mechanism for service level failures

7. Support and Response Times: Support levels and response time commitments

8. Term and Termination: Duration and termination provisions

Optional Sections

1. Business Continuity: Disaster recovery provisions for critical communication services

2. Security Requirements: Specific security protocols and standards for handling sensitive data or critical infrastructure

3. Data Processing: Specific data handling requirements when personal data processing is involved

Suggested Schedules

1. Service Level Metrics: Detailed technical specifications of service levels

2. Pricing Schedule: Detailed pricing structure and service credits calculation

3. Technical Requirements: Specific technical requirements and standards

4. Incident Management Procedures: Detailed procedures for handling service incidents

5. Contact Details: Key contacts for both parties including escalation matrix

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

Telecommunications Act 1999: Primary legislation governing telecommunications services and infrastructure in Singapore, including licensing requirements and operational standards

Telecommunications (Amendment) Act 2022: Recent updates to the telecommunications regulatory framework addressing modern communication services and technologies

IMDA Act 2016: Establishes the Info-communications Media Development Authority and its regulatory powers over communication services

Personal Data Protection Act 2012: Governs the collection, use, and disclosure of personal data by organizations, including communication service providers

PDPA Regulations 2021: Updated regulations for personal data protection including mandatory breach notifications and data portability

Spam Control Act 2007: Regulates the sending of unsolicited commercial messages and requirements for communication service providers

Consumer Protection (Fair Trading) Act 2003: Protects consumers against unfair practices and establishes rights in service agreements

Consumer Protection (Trade Descriptions and Safety Requirements) Act: Ensures accurate service descriptions and maintains safety standards in consumer services

Cybersecurity Act 2018: Framework for cybersecurity requirements and incident management for critical information infrastructure

IMDA Internet Code of Practice: Guidelines for internet service provision and content standards in Singapore

IMDA Telecom Service Resiliency Code: Standards for service reliability and business continuity in telecommunications services

IMDA Service Standards for Telecommunication Services: Specific performance metrics and service levels required for telecom service providers

IMDA Quality of Service Standards: Mandatory service quality benchmarks and performance indicators for communication services

Singapore Contract Law: Common law principles governing contract formation, execution, and enforcement

Electronic Transactions Act 2010: Legal framework for electronic contracts and digital signatures in service agreements

Competition Act 2004: Promotes competition and prevents anti-competitive practices in the telecommunications sector

Telecom Competition Code: Specific competition rules and guidelines for the telecommunications industry

IMDA Technical Standards: Technical specifications and requirements for communication infrastructure and services

Cloud Outage Incident Response Guidelines: Framework for managing and responding to service disruptions in cloud-based communications

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

find out more

Vulnerability SLA

find out more

Work Level Agreement

find out more

Software As A Service Service Level Agreement

find out more

SLA Supplier Agreement

find out more

SLA Outsourcing Services

find out more

SLA For Development Projects

find out more

SLA For API

find out more

SLA Communication

find out more

Service Level Agreement In Procurement

find out more

Service Level Agreement For Consultants

find out more

Service Level Agreement For Cloud Services

find out more

Service Level Agreement Cyber Security

find out more

Service Level Agreement Availability

find out more

Service Based SLA

find out more

Sales And Marketing SLA

find out more

MSP Service Level Agreement

find out more

Library Service Level Agreement

find out more

IT Helpdesk SLA

find out more

Internal Service Level Agreement Between Departments

find out more

Global SLA

find out more

Generic SLA

find out more

Firewall SLA

find out more

External SLA

find out more

Enterprise SLA

find out more

Dynamic SLA

find out more

Defect SLA

find out more

Customer Service Service Level Agreement

find out more

SLA In Engineering

find out more

SLA Application

find out more

Service Level Agreement Pricing

find out more

Interdepartmental SLA

find out more

High Availability SLA

find out more

Business Level Agreement

find out more

SLA With Vendor

find out more

SLA Payment Terms

find out more

SLA In Logistics

find out more

SLA Service License Agreement

find out more

SLA In Banking

find out more

SLA For Software Development Project

find out more

SLA For Testing Projects

find out more

SLA Contract

find out more

Service Level Agreement For Mobile Application

find out more

Infrastructure SLA

find out more

Uptime Agreement

find out more

Data Warehouse SLA

find out more

System Availability SLA

find out more

SLA Quality Assurance

find out more

SLA In Warehouse

find out more

SLA Data Analytics

find out more

Simple Service Level Agreement

find out more

Service Availability SLA

find out more

Network Availability SLA

find out more

SLA For Incident

find out more

SLA For API Response Time

find out more

Delivery Service Level Agreement

find out more

SLA For Tickets

find out more

Insurance Service Level Agreement

find out more

Hosting Service Level Agreement

find out more

SLA Distribution

find out more

SLA Digital Marketing

find out more

SLA In Supply Chain

find out more

Multi Level Service Agreement

find out more

Government Service Level Agreement

find out more

SLA Agency

find out more

Service Level Agreement Website

find out more

HR Service Level Agreement

find out more

Call Center Service Level Agreement

find out more

Service Level Agreement Uptime

find out more

Service Level Agreement Accounting

find out more

Guaranteed Uptime SLA

find out more

Customer Based Service Level Agreement

find out more

Minimum Service Level Agreement

find out more

Social Media SLA

find out more

Cloud Service Level Agreement

find out more

Backup Service Level Agreement

find out more

Data Center Service Level Agreement

find out more

Service Level Agreement 99.9 Uptime

find out more

Master Service Level Agreement

find out more

Service Level Agreement For Software Development

find out more

Service Level Agreement Reporting

find out more

Database Service Level Agreement

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.