Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Interdepartmental SLA
"I need an Interdepartmental SLA between our IT department and HR department to establish service standards for technical support and system maintenance, with specific KPIs for response times and system availability during office hours."
1. Parties: Identification of the service provider and service recipient departments
2. Background: Context and purpose of the interdepartmental service arrangement
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed outline of services to be provided
5. Service Levels: Specific performance metrics and standards
6. Roles and Responsibilities: Clear delineation of each department's obligations
7. Monitoring and Reporting: Methods for tracking and reporting service performance
1. Change Management: Procedures for implementing changes to services - include when services may require frequent modifications
2. Resource Allocation: Details of staff and resource commitments - include when significant resource sharing is involved
3. Cost Allocation: Financial arrangements between departments - include when services involve cross-charging
4. Business Continuity: Procedures for service continuation during disruptions - include for critical services requiring continuous operation
1. Service Level Metrics: Detailed performance indicators and measurement methods
2. Technical Specifications: Detailed technical requirements and standards
3. Operating Procedures: Step-by-step procedures for service delivery
4. Contact Matrix: Key contacts and escalation procedures
5. Reporting Templates: Standard formats for performance reporting
Authors
Service Recipient
Service Hours
Business Day
Service Levels
Key Performance Indicators (KPIs)
Response Time
Resolution Time
Critical Incident
Major Incident
Minor Incident
Scheduled Maintenance
Emergency Maintenance
Service Credits
Performance Reports
Escalation Process
Service Review Meeting
Change Request
Business Continuity Plan
Force Majeure Event
Service Specifications
Authorized Representatives
Operating Environment
Confidential Information
Personal Data
Support Services
Service Availability
Quality Standards
Performance Metrics
Reporting Period
Service Levels
Performance Monitoring
Reporting Requirements
Response Times
Availability
Quality Standards
Resource Allocation
Roles and Responsibilities
Communication Protocols
Escalation Procedures
Change Management
Cost Allocation
Confidentiality
Data Protection
Business Continuity
Disaster Recovery
Review and Governance
Dispute Resolution
Risk Management
Compliance
Information Security
Personnel Requirements
Training Requirements
Documentation
Audit Rights
Performance Reporting
Service Credits
Termination
Force Majeure
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.