Document background
The Sales and Marketing SLA is essential for businesses operating in Singapore that require structured service delivery frameworks for their sales and marketing functions. This agreement type is specifically designed to comply with Singapore's legal framework while establishing clear performance metrics, service standards, and accountability measures. The document typically includes key performance indicators (KPIs), reporting requirements, quality standards, and compliance measures with local regulations such as the PDPA and Consumer Protection Act. It serves as a crucial tool for maintaining service quality and managing expectations between service providers and clients in the sales and marketing domain.
