Personal Data Protection Act (PDPA) 2012: Primary legislation governing the collection, use, disclosure and care of personal data in Singapore. Essential for defining data handling procedures in SLAs and SOPs.
Computer Misuse Act: Legislation addressing cybercrime and unauthorized access to computer systems. Important for security provisions in IT-related SLAs.
Electronic Transactions Act: Provides legal foundation for electronic transactions and digital signatures. Relevant for electronic service delivery and documentation.
Cybersecurity Act 2018: Framework for protection of critical information infrastructure and cybersecurity requirements. Critical for security-related SLA provisions.
Singapore Contract Law: Common law principles governing contract formation, execution, and enforcement in Singapore. Fundamental for SLA structure and enforceability.
Unfair Contract Terms Act (UCTA): Regulates unfair terms in contracts, particularly regarding limitation of liability. Essential for balanced SLA terms.
Supply of Goods Act: Governs the supply of goods and related services. Relevant for SLAs involving physical products or goods-related services.
Technology Risk Management Guidelines: MAS guidelines for technology risk management. Critical for IT service providers, especially in financial sector SLAs.
IMDA Regulations: Regulatory framework by Infocomm Media Development Authority for technology and telecommunications services.
Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices. Relevant for B2C service agreements.
Companies Act: Primary legislation governing company operations in Singapore. Relevant for business entity obligations in SLAs.
Employment Act: Governs employment relationships and obligations. Relevant when SLA/SOP involves staff deployment or management.
ISO/IEC 20000: International standard for IT Service Management. Provides framework for IT service delivery and SLA structuring.
ISO 27001: International standard for Information Security Management. Essential for security requirements in SLAs and SOPs.
