Service Level Agreement Availability Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Service Level Agreement Availability

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Service Level Agreement Availability

"I need a Service Level Agreement Availability for my cloud hosting company based in Singapore, with strict uptime guarantees of 99.99% and significant service credits for any breaches, to be implemented from January 2025."

Document background
Service Level Agreement Availability documents are essential for businesses operating in Singapore that require guaranteed service uptime and availability metrics. This agreement type is particularly crucial in the context of Singapore's developed digital economy and strict regulatory environment. The document establishes clear expectations for service availability, defines measurement methodologies, outlines reporting requirements, and specifies remedies for service disruptions. It incorporates local regulatory requirements while addressing specific industry standards and guidelines. The agreement is designed to provide both parties with clear metrics for success and failure, along with predetermined responses to various scenarios of service unavailability.
Suggested Sections

1. Parties: Identification of service provider and customer

2. Background: Context and purpose of the SLA

3. Definitions: Key terms used throughout the agreement including availability metrics, downtime, scheduled maintenance

4. Service Levels: Specific availability commitments, uptime guarantees, and performance metrics

5. Measurement and Reporting: Methods for measuring availability, reporting frequency, and monitoring tools

6. Service Credits: Compensation mechanism and calculations for service level failures

7. Force Majeure: Circumstances beyond reasonable control that excuse performance

8. Term and Termination: Duration of agreement and conditions for termination

9. Governing Law: Specification of Singapore law as governing law and jurisdiction

Optional Sections

1. Security Requirements: Specific security measures, compliance requirements, and certifications when dealing with sensitive data or regulated industries

2. Disaster Recovery: Recovery procedures, timelines, and business continuity measures for critical services

3. Data Protection: PDPA compliance measures and specific data handling requirements when processing personal data

4. Change Management: Procedures for implementing changes to service levels or technical specifications

Suggested Schedules

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of availability measurements and calculation methods

2. Schedule 2 - Service Credit Calculations: Detailed formula and examples for calculating service credits for various breach scenarios

3. Schedule 3 - Technical Support Details: Support levels, response times, and escalation procedures for various incident types

4. Schedule 4 - Incident Management Procedures: Step-by-step procedures for handling and reporting service disruptions

5. Schedule 5 - Contact Details: List of key contacts for both parties including technical, management and emergency contacts

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

Electronic Transactions Act: Singapore's primary legislation governing electronic transactions and digital signatures, essential for online service agreements

Personal Data Protection Act: Governs the collection, use, and disclosure of personal data, crucial for service providers handling customer information

Computer Misuse Act: Deals with cybersecurity offenses and unauthorized access to computer systems, relevant for security obligations in SLAs

Cybersecurity Act 2018: Framework for protection of critical information infrastructure and cybersecurity requirements

Singapore Contract Law: Common law principles governing contract formation, execution, and enforcement in Singapore

Unfair Contract Terms Act: Regulates unfair terms in contracts, particularly relevant for B2B and B2C service agreements

MAS Guidelines: Monetary Authority of Singapore regulations for financial services technology and outsourcing

IMDA Regulations: Info-communications Media Development Authority guidelines for telecommunications and technology services

Healthcare Services Act: Regulatory requirements for healthcare service providers, including technology and data handling

ISO/IEC 27001: International standard for information security management systems, often referenced in SLAs

SS 584: Singapore Standard for Cloud Outage Incident Response, providing guidelines for service disruption management

TR 80: Technical Reference for Data Hosting in Singapore, outlining requirements for data center operations

Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices, relevant for B2C service agreements

Supply of Goods Act: Governs the supply of goods and services, including digital services and technology solutions

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

find out more

Vulnerability SLA

find out more

Work Level Agreement

find out more

Software As A Service Service Level Agreement

find out more

SLA Supplier Agreement

find out more

SLA Outsourcing Services

find out more

SLA For Development Projects

find out more

SLA For API

find out more

SLA Communication

find out more

Service Level Agreement In Procurement

find out more

Service Level Agreement For Consultants

find out more

Service Level Agreement For Cloud Services

find out more

Service Level Agreement Cyber Security

find out more

Service Level Agreement Availability

find out more

Service Based SLA

find out more

Sales And Marketing SLA

find out more

MSP Service Level Agreement

find out more

Library Service Level Agreement

find out more

IT Helpdesk SLA

find out more

Internal Service Level Agreement Between Departments

find out more

Global SLA

find out more

Generic SLA

find out more

Firewall SLA

find out more

External SLA

find out more

Enterprise SLA

find out more

Dynamic SLA

find out more

Defect SLA

find out more

Customer Service Service Level Agreement

find out more

SLA In Engineering

find out more

SLA Application

find out more

Service Level Agreement Pricing

find out more

Interdepartmental SLA

find out more

High Availability SLA

find out more

Business Level Agreement

find out more

SLA With Vendor

find out more

SLA Payment Terms

find out more

SLA In Logistics

find out more

SLA Service License Agreement

find out more

SLA In Banking

find out more

SLA For Software Development Project

find out more

SLA For Testing Projects

find out more

SLA Contract

find out more

Service Level Agreement For Mobile Application

find out more

Infrastructure SLA

find out more

Uptime Agreement

find out more

Data Warehouse SLA

find out more

System Availability SLA

find out more

SLA Quality Assurance

find out more

SLA In Warehouse

find out more

SLA Data Analytics

find out more

Simple Service Level Agreement

find out more

Service Availability SLA

find out more

Network Availability SLA

find out more

SLA For Incident

find out more

SLA For API Response Time

find out more

Delivery Service Level Agreement

find out more

SLA For Tickets

find out more

Insurance Service Level Agreement

find out more

Hosting Service Level Agreement

find out more

SLA Distribution

find out more

SLA Digital Marketing

find out more

SLA In Supply Chain

find out more

Multi Level Service Agreement

find out more

Government Service Level Agreement

find out more

SLA Agency

find out more

Service Level Agreement Website

find out more

HR Service Level Agreement

find out more

Call Center Service Level Agreement

find out more

Service Level Agreement Uptime

find out more

Service Level Agreement Accounting

find out more

Guaranteed Uptime SLA

find out more

Customer Based Service Level Agreement

find out more

Minimum Service Level Agreement

find out more

Social Media SLA

find out more

Cloud Service Level Agreement

find out more

Backup Service Level Agreement

find out more

Data Center Service Level Agreement

find out more

Service Level Agreement 99.9 Uptime

find out more

Master Service Level Agreement

find out more

Service Level Agreement For Software Development

find out more

Service Level Agreement Reporting

find out more

Database Service Level Agreement

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.