Personal Data Protection Act (PDPA): Key data protection legislation governing collection, storage, handling of personal data, including consent requirements, cross-border data transfer restrictions, and data breach notification obligations
Employment Act: Primary labor law covering working hours regulations, rest day requirements, overtime regulations, and staff welfare requirements for call center operations
Telecommunications Act: Regulates telecom service providers, sets quality of service standards, and technical requirements for communication systems
Consumer Protection (Fair Trading) Act: Ensures fair trading practices, service quality standards, and protection of consumer rights in service delivery
Electronic Transactions Act: Governs digital records and communications, electronic signatures, and online transaction security requirements
Cybersecurity Act: Mandates security measures for critical information infrastructure, cyber incident reporting, and risk management requirements
MAS Guidelines: Monetary Authority of Singapore guidelines for financial services, including security, confidentiality requirements, and transaction processing standards
Work Injury Compensation Act: Covers employee protection, workplace safety requirements, and mandatory insurance coverage for work-related injuries
