Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Government Service Level Agreement
"I need a Government Service Level Agreement for a cloud services provider who will handle our agency's data storage and processing, with strict security requirements and quarterly performance reviews starting from March 2025."
1. Parties: Identification of the government agency and service provider
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Levels: Detailed performance metrics and standards
5. Performance Monitoring: Methods and frequency of service level measurement
6. Penalties and Remedies: Consequences of failing to meet service levels
7. Security Requirements: IT security and data protection obligations
8. Term and Termination: Duration and termination provisions
1. Business Continuity: Disaster recovery provisions for critical services
2. Knowledge Transfer: Requirements for training and documentation in complex technical services
3. Innovation Requirements: Continuous improvement obligations for long-term strategic partnerships
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels
2. Schedule 2 - Pricing and Payment: Financial terms and payment schedules
3. Schedule 3 - Security Standards: Detailed security requirements and compliance standards
4. Schedule 4 - Personnel Requirements: Key personnel and qualification requirements
5. Schedule 5 - Reporting Requirements: Templates and specifications for regular reporting
6. Schedule 6 - Exit Management: Detailed procedures for contract termination and transition
Authors
Charges
Commencement Date
Confidential Information
Contract Year
Critical Service Level
Data
Government Data
Key Performance Indicators
Measurement Period
Personal Data
Service Credits
Service Level Failure
Service Level Requirements
Service Provider Personnel
Services
Term
Working Day
Force Majeure Event
Security Requirements
Service Reports
Disaster Recovery Plan
Exit Management Plan
Government Technology Stack
Service Level Agreement
Service Credits and Penalties
Monitoring and Reporting
Data Protection
Confidentiality
Security Requirements
Business Continuity
Force Majeure
Intellectual Property Rights
Payment Terms
Term and Termination
Change Control
Dispute Resolution
Exit Management
Personnel Requirements
Audit Rights
Warranties and Representations
Liability and Indemnification
Insurance
Subcontracting
Assignment
Compliance with Laws
Government Rights
Service Modifications
Disaster Recovery
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.