Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Global SLA
"Need a Global SLA for our cloud-based software service that will be delivered across APAC region, with specific focus on data protection compliance in Singapore and strict uptime requirements of 99.99% for mission-critical services."
1. Parties: Identification of service provider and customer, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement, including technical and service-specific terminology
4. Service Levels: Detailed description of service performance metrics, measurement methods, and reporting
5. Service Credits: Compensation mechanism for service level failures
6. Data Protection and Security: Compliance with PDPA and security requirements
7. Term and Termination: Duration of agreement and termination provisions
1. Disaster Recovery: Business continuity provisions - include for critical services or when required by regulation
2. Change Management: Process for implementing service changes - include for complex service arrangements
3. Transition Services: Requirements for service migration - include when service transition is complex or critical
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Metrics Schedule: Detailed performance metrics and measurement methodologies
3. Pricing Schedule: Service fees and service credit calculations
4. Security Requirements Schedule: Detailed security standards and requirements
5. Data Processing Agreement: Detailed data protection requirements and procedures
Authors
Applicable Law
Availability
Business Day
Business Hours
Change Request
Confidential Information
Critical Service Level
Customer
Customer Data
Data Protection Laws
Disaster Recovery Plan
Emergency Maintenance
Force Majeure Event
Incident
Key Performance Indicators (KPIs)
Maintenance Window
Mean Time to Respond
Mean Time to Resolve
Measurement Period
Operating Environment
Permitted Purpose
Personal Data
Planned Maintenance
Response Time
Resolution Time
Service
Service Credits
Service Hours
Service Level Failure
Service Level Requirements
Service Provider
Service Reports
Support Hours
Support Services
System
Third Party Provider
Uptime
Urgent Change
Working Hours
Service Credits and Remedies
Measurement and Reporting
Service Availability
Data Protection and Privacy
Security Requirements
Change Management
Force Majeure
Confidentiality
Intellectual Property Rights
Liability and Indemnification
Dispute Resolution
Term and Termination
Service Support
Business Continuity
Disaster Recovery
Compliance with Laws
Audit Rights
Subcontracting
Customer Obligations
Service Provider Obligations
Governance
Escalation Procedures
Cross-Border Data Transfers
Service Maintenance
Transition Services
Fees and Payment
Insurance
Warranties
Assignment and Delegation
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.