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Vulnerability SLA
"I need a Vulnerability SLA for my Singapore-based fintech company that includes strict response times for critical vulnerabilities and specific provisions for MAS compliance, to be implemented by March 2025."
1. Parties: Identification of service provider and client
2. Background: Context and purpose of the vulnerability management service
3. Definitions: Key terms including vulnerability categories, severity levels, and response times
4. Service Levels: Detailed response times and remediation commitments for different vulnerability categories
5. Reporting Requirements: Frequency and format of vulnerability reports
6. Incident Response Process: Steps to be taken when vulnerabilities are discovered
7. Performance Measurement: Metrics and KPIs for measuring compliance
1. Industry-Specific Compliance: Additional requirements for regulated industries (e.g., financial services, healthcare)
2. Cross-Border Considerations: Requirements for international data transfer and compliance when services span multiple jurisdictions
3. Third-Party Integration: Requirements for handling third-party security tools when external security tools are part of the solution
1. Severity Level Definitions: Detailed criteria for categorizing vulnerabilities
2. Response Time Matrix: Detailed breakdown of response times by severity level
3. Reporting Templates: Standard formats for vulnerability reports
4. Pricing Schedule: Fee structure and service costs
5. Technical Requirements: Specific technical standards and protocols to be followed
Authors
Critical Vulnerability
High-Risk Vulnerability
Medium-Risk Vulnerability
Low-Risk Vulnerability
Response Time
Resolution Time
Service Level Agreement
Service Hours
Business Days
Incident
Security Incident
Remediation
Patch
Emergency Patch
Scheduled Maintenance
Emergency Maintenance
Vulnerability Assessment
Penetration Testing
Scanning Tools
Common Vulnerability Scoring System (CVSS)
False Positive
Security Advisory
Patch Management
Root Cause Analysis
Service Credits
Service Level Objectives
Service Level Requirements
Reporting Period
Performance Metrics
Critical Information Infrastructure
Personal Data
Sensitive Data
Security Breach
Force Majeure Event
Intellectual Property Rights
Confidential Information
Third-Party Tools
Authorized Users
Service Provider Systems
Client Systems
Response Times
Remediation Obligations
Performance Monitoring
Reporting Requirements
Security Breach Notification
Incident Response
Service Credits
Service Provider Obligations
Client Obligations
Confidentiality
Data Protection
Intellectual Property
Liability and Indemnification
Force Majeure
Termination
Dispute Resolution
Audit Rights
Compliance with Laws
Change Management
Subcontracting
Insurance
Business Continuity
Service Provider Personnel
Documentation
Maintenance Windows
Emergency Response
Escalation Procedures
Payment Terms
Service Level Measurement
Third-Party Integration
Security Standards Compliance
Root Cause Analysis
Knowledge Transfer
Exit Management
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