Vulnerability SLA Template for Singapore

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Key Requirements PROMPT example:

Vulnerability SLA

"I need a Vulnerability SLA for my Singapore-based fintech company that includes strict response times for critical vulnerabilities and specific provisions for MAS compliance, to be implemented by March 2025."

Document background
This Vulnerability SLA is designed for organizations requiring formal commitments for vulnerability management services in Singapore. The agreement sets out specific service levels, response times, and remediation commitments for identifying and addressing security vulnerabilities, aligned with Singapore's cybersecurity regulations and industry standards. It is particularly relevant for organizations subject to the Cybersecurity Act 2018 and those requiring structured vulnerability management processes. The document includes detailed metrics, reporting requirements, and compliance obligations specific to Singapore's regulatory environment.
Suggested Sections

1. Parties: Identification of service provider and client

2. Background: Context and purpose of the vulnerability management service

3. Definitions: Key terms including vulnerability categories, severity levels, and response times

4. Service Levels: Detailed response times and remediation commitments for different vulnerability categories

5. Reporting Requirements: Frequency and format of vulnerability reports

6. Incident Response Process: Steps to be taken when vulnerabilities are discovered

7. Performance Measurement: Metrics and KPIs for measuring compliance

Optional Sections

1. Industry-Specific Compliance: Additional requirements for regulated industries (e.g., financial services, healthcare)

2. Cross-Border Considerations: Requirements for international data transfer and compliance when services span multiple jurisdictions

3. Third-Party Integration: Requirements for handling third-party security tools when external security tools are part of the solution

Suggested Schedules

1. Severity Level Definitions: Detailed criteria for categorizing vulnerabilities

2. Response Time Matrix: Detailed breakdown of response times by severity level

3. Reporting Templates: Standard formats for vulnerability reports

4. Pricing Schedule: Fee structure and service costs

5. Technical Requirements: Specific technical standards and protocols to be followed

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

Cybersecurity Act 2018: Singapore's primary legislation for cybersecurity matters, establishing a framework for protection of Critical Information Infrastructure (CII) and creating licensing schemes for cybersecurity service providers

Personal Data Protection Act 2012: Governs the collection, use, and disclosure of personal data by organizations, including data breach notification requirements and data protection standards

Computer Misuse Act: Criminalizes unauthorized access and modification of computer material, providing legal framework for cybercrime prevention

Electronic Transactions Act: Provides legal foundation for electronic transactions and digital signatures, ensuring enforceability of electronic contracts

MAS Technology Risk Management Guidelines: Regulatory guidelines by Monetary Authority of Singapore for financial institutions, specifying requirements for technology risk management and cybersecurity

MAS Notice on Cyber Hygiene: Mandatory requirements for financial institutions to implement essential cybersecurity practices and controls

ISO/IEC 27001: International standard for information security management systems, providing framework for managing sensitive information

CVSS Framework: Common Vulnerability Scoring System - standardized method for rating the severity of security vulnerabilities

NIST Cybersecurity Framework: Voluntary guidance for managing and reducing cybersecurity risk, widely recognized international standard

Singapore Contract Law: Common law principles governing formation and enforcement of contracts in Singapore

Unfair Contract Terms Act: Legislation controlling the use of unfair terms in contracts, particularly relevant for limitation of liability clauses

CII Obligations: Specific requirements and obligations for Critical Information Infrastructure owners under Singapore's Cybersecurity Act

Cross-border Data Transfer Requirements: Regulations governing the transfer of data outside of Singapore, particularly under PDPA

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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