Software As A Service Service Level Agreement Template for Nigeria

1. Change Management: Procedures for requesting and implementing changes to services - include if service is likely to require frequent modifications

2. Disaster Recovery: Detailed disaster recovery and business continuity procedures - include for critical business applications

3. Third Party Integration: Terms governing integration with third-party services - include if service interfaces with other platforms

4. Training Services: Provisions for user training and documentation - include if complex system requiring user training

5. Multi-tenant Provisions: Specific terms for multi-tenant environments - include if service is shared across multiple customers

6. Compliance Requirements: Industry-specific compliance requirements - include for regulated industries

7. Service Migration: Terms for data migration and transition - include if complex data migration is needed

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including measurement methods and reporting

2. Schedule 2 - Support Services Details: Comprehensive support procedures, escalation paths, and response time commitments

3. Schedule 3 - Security Standards: Detailed security protocols, certifications, and compliance measures

4. Schedule 4 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

5. Schedule 5 - Technical Requirements: Customer infrastructure requirements and technical specifications

6. Appendix A - Service Level Report Template: Standard format for service level reporting

7. Appendix B - Incident Response Plan: Procedures for handling service incidents and outages

8. Appendix C - Data Processing Agreement: Detailed terms for data processing in compliance with NDPR