Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Service Level Agreement For Cloud Services
"I need a Service Level Agreement For Cloud Services for my Singapore-based fintech startup that will be using AWS cloud services for storing customer financial data, with specific focus on MAS compliance and strict data protection requirements starting from January 2025."
1. Parties: Identification of service provider and customer, including registered addresses and company details
2. Background: Context of the agreement and brief description of the cloud services being provided
3. Definitions: Key terms used throughout the agreement including technical terminology
4. Service Description: Detailed description of cloud services, including specifications and functionality
5. Service Levels: Specific performance metrics, availability commitments, and measurement methods
6. Security Requirements: Security measures, protocols, and compliance requirements
7. Data Protection: PDPA compliance measures and data handling procedures
8. Support Services: Support levels, response times, and escalation procedures
9. Fees and Payment: Pricing, payment terms, and billing procedures
10. Term and Termination: Duration, renewal terms, and termination conditions
1. Disaster Recovery: Business continuity procedures and requirements for critical services or when required by industry regulations
2. Professional Services: Additional implementation or consulting services beyond standard cloud offering
3. Industry-Specific Compliance: Specific regulatory requirements for financial services, healthcare, or other regulated industries
4. Multi-Region Services: Requirements for services provided across multiple geographic locations and jurisdictions
1. Service Level Metrics Schedule: Detailed performance metrics and calculation methodologies
2. Technical Specifications Schedule: Detailed technical requirements and service specifications
3. Security Standards Schedule: Detailed security protocols and compliance requirements
4. Pricing Schedule: Detailed pricing structure and service credits
5. Data Processing Agreement: Detailed data handling procedures and PDPA compliance measures
6. Support Services Schedule: Detailed support procedures and escalation matrix
7. Exit Plan Schedule: Detailed procedures for service termination and data migration
Authors
API
Authorized Users
Availability
Backup
Bandwidth
Business Day
Business Hours
Cloud Services
Confidential Information
Customer Data
Data Protection Laws
Documentation
Downtime
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
IMDA
Incident
Initial Term
Intellectual Property Rights
Invoice
Latency
Load Balancing
Maintenance Window
MAS
MTCS Standard
Payment Terms
PDPA
Personal Data
Personal Data Protection Commission
Platform
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Renewal Term
Response Time
Scheduled Maintenance
Security Breach
Service Credits
Service Level Failure
Service Levels
Service Provider
Services
Singapore Standard Time (SST)
Subscription Fees
Support Hours
Support Services
System
Uptime
Performance Metrics
Availability
Maintenance
Support Services
Security Requirements
Data Protection
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Exit Assistance
Service Monitoring
Reporting
Change Management
Disaster Recovery
Business Continuity
Incident Response
Problem Management
Capacity Management
Audit Rights
Regulatory Compliance
Data Sovereignty
Data Retention
Privacy Requirements
Security Standards
Pricing
Invoicing
Performance Incentives
Benchmarking
Continuous Improvement
Dispute Resolution
Escalation Procedures
Governance Meetings
Change Control
Subcontracting
Assignment
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.