Electronic Transactions Act (ETA): Primary legislation governing electronic transactions and digital contracts in Singapore, essential for SLAs delivered electronically
Personal Data Protection Act (PDPA): Legislation governing the collection, use, and disclosure of personal data, crucial for service agreements involving data handling
Computer Misuse Act: Law addressing cybersecurity issues and unauthorized access to computer systems, relevant for uptime and security guarantees
Contracts Act (Cap. 53): Fundamental legislation governing contract formation and enforcement in Singapore
IMDA Guidelines: Regulatory guidelines from Info-communications Media Development Authority for technology service providers
Technology Risk Management Guidelines: Specific guidelines for managing technology risks, particularly relevant for financial sector services
Cloud Outage Incident Response Guidelines: Guidelines specific to managing and responding to cloud service disruptions
Unfair Contract Terms Act (UCTA): Legislation controlling the use of unfair terms in contracts, particularly relevant for limitation of liability clauses
Supply of Goods and Services Act: Law governing the quality and standards of service provision
Competition Act: Legislation ensuring fair competition practices in service provision
ASEAN Framework on Personal Data Protection: Regional framework for data protection compliance in ASEAN countries
Cross Border Privacy Rules (CBPR): System for cross-border data privacy protection and compliance
Cybersecurity Act: Legislation governing cybersecurity standards and requirements, particularly for critical infrastructure
Critical Information Infrastructure Requirements: Specific requirements for services deemed as essential infrastructure in Singapore
