Government Service Level Agreement Template for Hong Kong

1. Data Protection and Privacy: Detailed data handling requirements - required if personal data processing is involved

2. Intellectual Property Rights: IP ownership and licensing provisions - needed if IP creation or transfer is part of services

3. Staff and Subcontracting: Requirements for service provider's personnel and subcontractor management - relevant for staff-intensive services

4. Knowledge Transfer: Provisions for knowledge and technology transfer - important for technical services or where future provider transition is anticipated

5. Environmental Requirements: Environmental compliance and sustainability requirements - relevant for services with environmental impact

6. Innovation and Continuous Improvement: Framework for service enhancement and innovation - suitable for long-term strategic services

7. Third Party Dependencies: Management of third-party relationships and dependencies - needed if service relies on third-party products/services

1. Schedule 1 - Service Specifications: Detailed technical and functional specifications of services

2. Schedule 2 - Service Levels and KPIs: Comprehensive service level metrics, measurement methods, and KPI definitions

3. Schedule 3 - Pricing and Payment: Detailed fee structure, pricing models, and payment calculations

4. Schedule 4 - Governance Framework: Detailed governance structure, roles, and responsibilities

5. Schedule 5 - Security Requirements: Specific security standards, protocols, and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

7. Schedule 7 - Transition Plan: Service implementation and transition requirements

8. Schedule 8 - Exit Management: Detailed exit management and service transfer procedures

9. Appendix A - Contact Details: Key contacts and escalation matrix

10. Appendix B - Required Reports: Templates and specifications for required reports

11. Appendix C - Government Furnished Items: List of items, facilities, or information provided by the government