Credit Card Demand Letter Template for Singapore

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Key Requirements PROMPT example:

Credit Card Demand Letter

"I need a Credit Card Demand Letter for a Singapore-based cardholder who has missed three consecutive payments totaling SGD 15,000, with a final payment deadline of March 15, 2025, and I want to include an option for a payment plan."

Document background
A Credit Card Demand Letter is utilized when a cardholder has failed to meet their payment obligations and the issuing bank needs to formally request payment. This document is crucial in Singapore's debt recovery process, serving as an important step before potential legal action. The letter must comply with Singapore's strict banking regulations and fair debt collection practices, including the Banking Act and MAS guidelines. It typically contains specific details about the outstanding amount, payment deadline, and consequences of non-payment. The document helps establish a clear record of the bank's attempt to collect the debt through formal channels before pursuing more severe measures.
Suggested Sections

1. Recipient Details: Full name and address of the cardholder

2. Account Information: Credit card account number and type

3. Outstanding Amount: Clear statement of total amount owed, including breakdown of principal, interest, and fees

4. Payment History: Brief summary of missed payments and previous communications

5. Demand Statement: Clear demand for payment with specific deadline

6. Payment Instructions: How and where to make the payment

Optional Sections

1. Settlement Offer: Optional reduced payment amount if paid by specific date - use when bank is willing to negotiate settlement

2. Payment Plan Options: Available installment or restructuring options - use when bank offers restructuring for hardship cases

3. Legal Consequences: Potential legal actions if payment is not received - use for final demand letters

Suggested Schedules

1. Statement of Account: Detailed breakdown of charges and payments

2. Payment History: Record of previous payments and missed payments

3. Card Terms and Conditions: Reference to relevant terms that have been breached

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Industries

Banking Act (Cap. 19): Primary legislation regulating banking institutions and their activities in Singapore, including provisions related to credit facilities and banking operations

Moneylenders Act (Cap. 188): While primarily focused on moneylenders, provides important guidelines and principles for debt collection practices that can be relevant to credit card debt collection

Personal Data Protection Act (PDPA): Governs the collection, use, and disclosure of personal data during debt collection process, ensuring privacy and data protection compliance

ABS Guidelines: Association of Banks in Singapore's code of practice for banks, including specific guidelines on fair debt collection practices and industry standards

MAS Guidelines on Fair Debt Collection Practices: Monetary Authority of Singapore's specific guidelines outlining acceptable debt collection practices and standards for communication with debtors

Limitation Act (Cap. 163): Defines statutory time limits for bringing legal action on contractual debts, generally setting a 6-year limitation period for credit card debt claims

Consumer Protection (Fair Trading) Act: Legislation ensuring fair trading practices and protecting consumers from unfair practices in financial transactions and debt collection

Credit Bureau Singapore Regulations: Guidelines governing credit reporting and the use of credit information in Singapore's financial system, affecting how credit-related information can be used in debt collection

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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