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Cloud Services Agreement
"Need a Cloud Services Agreement governed by Singapore law for our AI software company to provide cloud-based machine learning services to enterprise customers in the APAC region, with specific focus on data protection and cross-border data transfers."
1. Parties: Identification of contracting parties including registered addresses and company details
2. Background: Context of the agreement and brief description of the cloud services to be provided
3. Definitions: Key terms used throughout the agreement including technical and legal definitions specific to cloud services
4. Services: Detailed description of cloud services, service levels, and support obligations
5. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Singapore PDPA
6. Charges and Payment: Pricing, payment terms, and billing procedures
7. Term and Termination: Duration of agreement and termination provisions
8. Confidentiality: Protection of confidential information and trade secrets
9. Liability and Indemnification: Limitations of liability and indemnification provisions under Singapore law
1. Professional Services: Additional implementation or consulting services (include when professional services are part of the offering)
2. Regulatory Compliance: Specific regulatory requirements for regulated industries such as financial services or healthcare
3. Insurance: Insurance requirements and coverage specifications for high-value or high-risk services
4. Source Code Escrow: Source code escrow arrangements for enterprise customers requiring additional security
1. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies
2. Service Description: Technical specifications and detailed service descriptions
3. Data Processing Agreement: Detailed data processing terms and PDPA compliance requirements
4. Security Requirements: Detailed security measures and requirements
5. Price List: Detailed pricing information and payment terms
6. Business Continuity Plan: Disaster recovery and business continuity procedures
7. Exit Plan: Procedures for service transition upon termination
Authors
Affiliate
Agreement
Authorized Users
Business Day
Charges
Cloud Services
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Force Majeure Event
Intellectual Property Rights
Maintenance Window
Personal Data
PDPA
Platform
Professional Services
Scheduled Maintenance
Service Credits
Service Level Agreement (SLA)
Service Levels
Services
Software
Subscription Term
Support Services
System Administrator
Term
Third Party Materials
Usage Data
User Credentials
Virus
Service Levels
Access Rights
User Restrictions
Data Protection
Data Security
Data Backup
Customer Obligations
Provider Obligations
Acceptable Use
Charges and Payment
Intellectual Property Rights
Confidentiality
Audit Rights
Performance Monitoring
Service Credits
Warranties
Indemnification
Limitation of Liability
Force Majeure
Business Continuity
Disaster Recovery
Term and Termination
Exit Management
Data Migration
Dispute Resolution
Governing Law
Assignment and Subcontracting
Amendments
Notices
Entire Agreement
Severability
Third Party Rights
Anti-Bribery
Insurance
Regulatory Compliance
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