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Annual Service Contract
"I need an Annual Service Contract for my IT maintenance company to provide ongoing software support services to a Singapore-based bank, starting from January 2025, with specific provisions for data security and business continuity."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the service agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Renewal: Duration of agreement and renewal terms
6. Payment Terms: Fees, payment schedule, and invoicing details
7. Service Levels: Performance standards and metrics
8. Termination: Conditions for ending the agreement
1. Change Control: Process for managing changes to services - recommended for complex or technical services
2. Force Majeure: Provisions for unforeseeable circumstances affecting service delivery
3. Non-Solicitation: Restrictions on hiring each other's employees - recommended when protecting against staff poaching
4. Data Protection: PDPA compliance provisions - required when personal data is processed
1. Service Description Schedule: Detailed breakdown of services and deliverables
2. Service Level Agreement: Detailed performance metrics and standards
3. Price Schedule: Detailed pricing structure and rates
4. Key Personnel: List of key staff involved in service delivery
Authors
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Personal Data
Renewal Term
Services
Service Levels
Service Level Agreement
Service Provider Personnel
Specifications
Term
Territory
Working Hours
Appointment
Scope of Services
Term and Duration
Service Provider Obligations
Client Obligations
Fees and Payment
Service Levels
Performance Monitoring
Key Personnel
Subcontracting
Intellectual Property Rights
Data Protection
Confidentiality
Non-Solicitation
Force Majeure
Limitation of Liability
Indemnification
Insurance
Termination
Exit Management
Assignment and Novation
Notices
Dispute Resolution
Governing Law
Entire Agreement
Variation
Severability
Waiver
Third Party Rights
Anti-Bribery and Corruption
Change Control
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