Cloud Services Agreement Template for Canada

1. Professional Services: Include when implementation, training, or consulting services are part of the arrangement

2. Disaster Recovery: Include when specific disaster recovery requirements beyond standard backup are needed

3. Insurance Requirements: Include when specific insurance coverage needs to be maintained

4. Compliance with Industry Standards: Include for regulated industries or specific compliance requirements (e.g., healthcare, financial services)

5. Multi-tenant Architecture: Include when specific provisions about shared infrastructure are needed

6. Data Residency: Include when data must be stored in specific geographic locations

7. Audit Rights: Include when customer requires specific audit or inspection rights

8. Business Continuity: Include when specific business continuity requirements are needed

1. Schedule A - Service Description: Detailed technical specifications of the cloud services

2. Schedule B - Service Level Agreement: Detailed performance metrics, measurement methods, and remedies

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and calculation methods

4. Schedule D - Security Requirements: Detailed security protocols, standards, and compliance requirements

5. Schedule E - Support Services: Support level descriptions, response times, and escalation procedures

6. Schedule F - Acceptable Use Policy: Detailed rules and restrictions for service use

7. Schedule G - Data Processing Agreement: Detailed data handling procedures and privacy requirements

8. Schedule H - Business Continuity and Disaster Recovery: Detailed procedures for maintaining service continuity

9. Appendix 1 - Technical Requirements: Customer's technical requirements and specifications

10. Appendix 2 - Authorized Users: List of authorized users and access levels if applicable