Cloud Services Agreement Template for Australia

Create a bespoke document in minutes, or upload and review your own.

4.6 / 5

4.8 / 5

Let's create your Cloud Services Agreement

1. Select your governing law and document type:

2. Enter your key requirements:

3. Create your document to edit, review or download

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Cloud Services Agreement

"I need a Cloud Services Agreement for my fintech startup that will be providing SaaS banking solutions to Australian financial institutions, with particular emphasis on data security and compliance with APRA regulations."

Document background

This Cloud Services Agreement is designed for use when an organization (the Customer) wishes to procure cloud-based services from a service provider in Australia. The agreement provides a comprehensive framework for cloud service delivery, covering essential elements such as service specifications, performance standards, data handling, security measures, and compliance requirements. It is specifically tailored to meet Australian legal and regulatory requirements, including the Privacy Act 1988 (Cth), the Security of Critical Infrastructure Act 2018, and the Australian Consumer Law. The agreement is suitable for various cloud service models (SaaS, PaaS, IaaS) and includes necessary provisions for data protection, service levels, support, and liability allocation. It serves as a foundational document for establishing and managing the ongoing relationship between cloud service providers and their customers while ensuring appropriate risk allocation and regulatory compliance.

Suggested Sections

1. Parties: Identification of the cloud service provider and customer, including ABN/ACN and registered addresses

2. Background: Context of the agreement, brief description of the services, and purpose of the contract

3. Definitions and Interpretation: Defined terms used throughout the agreement and rules of interpretation

4. Service Provision: Core obligations regarding the provision of cloud services, including scope and service levels

5. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements

6. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences

7. Data Protection and Privacy: Obligations regarding personal data handling, privacy compliance, and data security measures

8. Security Requirements: Security standards, protocols, and breach notification procedures

9. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of provider and customer IP

10. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms

11. Service Levels and Support: Service level agreements, performance metrics, and technical support provisions

12. Term and Termination: Contract duration, renewal terms, and termination rights and procedures

13. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements

14. Dispute Resolution: Process for resolving disputes, including mediation and jurisdiction

15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law

Optional Sections

1. Professional Services: Additional implementation, customization, or consulting services if required

2. Disaster Recovery: Detailed disaster recovery and business continuity provisions for critical services

3. Data Migration: Terms governing the migration of data to and from the cloud service

4. Audit Rights: Customer rights to audit provider's security and compliance, typically for regulated industries

5. Multi-tenancy: Specific provisions for shared infrastructure environments

6. Change Management: Procedures for implementing service or system changes

7. Regulatory Compliance: Industry-specific compliance requirements (e.g., for financial services or healthcare)

8. Sub-processors: Terms governing the use and management of third-party service providers

9. Service Credits: Financial compensation scheme for service level failures

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of cloud services and features

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and reporting requirements

3. Schedule 3 - Support Services: Support tiers, response times, and escalation procedures

4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and calculation methods

5. Schedule 5 - Security Standards: Specific security requirements, protocols, and compliance standards

6. Schedule 6 - Data Processing Terms: Detailed data handling procedures and privacy requirements

7. Schedule 7 - Acceptable Use Policy: Permitted and prohibited uses of the cloud services

8. Schedule 8 - Business Continuity Plan: Disaster recovery procedures and business continuity measures

9. Appendix A - Technical Requirements: Customer's technical requirements and specifications

10. Appendix B - Service Locations: Geographic locations of data centers and service delivery points

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Information Technology

Financial Services

Healthcare

Government

Education

Retail

Manufacturing

Professional Services

Telecommunications

Media and Entertainment

Energy and Utilities

Mining and Resources

Non-profit Organizations

Insurance

Legal Services

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Risk and Compliance

Finance

Operations

Digital Transformation

Infrastructure

Data Privacy

Vendor Management

Enterprise Architecture

Cloud Operations

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Procurement Manager

Legal Counsel

Information Security Manager

Privacy Officer

Risk Manager

Compliance Officer

Contract Manager

Cloud Solutions Architect

IT Operations Manager

Chief Financial Officer

Technical Operations Director

Data Protection Officer

Vendor Management Officer

Chief Digital Officer

Enterprise Architect

Find the exact document you need

Public Sector Enterprise Agreement

An Australian workplace agreement establishing employment terms and conditions for public sector employees under federal workplace laws.

How Genie AI reduced drafting time by 75% for a legal firm

Let's create your Cloud Services Agreement

Authors

Alex Denne

Find the exact document you need

Public Sector Enterprise Agreement

Yoga Instructor Service Agreement

Service Level Guarantee

Legal Services Agreement

Lease Agreement For Trucking Company

Professional Services Agreement

Distance Contract

Client Confidentiality Policy

Labor Agreement

Bartender Contract

House Share Agreement

Training Agreement Between Company And Trainer

Supply Agreement Contract

Service Bond Agreement

Reservation Contract

Operation And Maintenance Contract

Facility Letter

Enterprise Subscription Agreement

Development Services Agreement

Customer Protection Agreement

Clearing Agreement

Administrative Contract

Transfer Contract

Shared Services Agreement

Payment Settlement Agreement

Dispatcher Agreement

Staffing Agreement

Personal Services Contract

Staff Contract

Volunteer Agreement

Home Repair Contract

Loan Agreement Document

Truck Driver Contract Agreement

Real Estate Purchase Contract

Data Processing Agreement

Landscape Contract

Graphic Design Contract

Guarantee Contract

Company Contract Agreement

Internal Service Level Agreement Between Departments

Design Services Agreement

Business Transfer Agreement

Transport Agreement

Simple Consulting Agreement

Childcare Agreement

Trial Use Agreement

Childcare Contract

Design And Construct Contract

Public Sector Agreement

Residential Service Agreement

Security Service Agreement

Lawn Care Contract

Car Rental Agreement Between Friends

Standard Service Agreement

Software Master Services Agreement

Turbine Supply Agreement

Spousal Agreement

Training Bond Agreement

Shipment Contract

Handyman Contract

Colocation Agreement

Service Occupancy Agreement

Painter Contract

Fixed Term Agreement

Commercial Cleaning Contract

Short Form Contract

Cleaning Service Agreement

Transfer Service Agreement

Referral Commission Agreement

Service Agreement Letter

Rental Guarantor Letter

Cloud Agreement

Agreement For Supply Of Goods On Credit

Plumbing Service Contract

Administrative Services Agreement