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Software Master Services Agreement
"Need a Software Master Services Agreement for my Singapore-based fintech startup to engage a cloud services provider, with strong data protection clauses and specific service level requirements for 99.9% uptime, targeting implementation by March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of software services to be provided
5. Payment Terms: Pricing, payment schedule, and invoicing details
6. Intellectual Property Rights: Ownership and licensing of software and related IP
7. Confidentiality: Protection of confidential information
8. Term and Termination: Duration and termination conditions
1. Change Control: Process for managing changes to services or specifications - recommended for complex or long-term engagements
2. Service Levels: Performance metrics and service level agreements - recommended when specific performance standards are required
3. Data Processing: Specific data handling and protection obligations - essential when personal data processing is involved
4. Business Continuity: Disaster recovery and business continuity provisions - recommended for critical services or regulated industries
1. Schedule 1 - Service Description: Detailed technical specifications of services
2. Schedule 2 - Service Levels: Detailed SLA metrics and measurements
3. Schedule 3 - Pricing Schedule: Detailed pricing breakdown and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures
5. Schedule 5 - Security Requirements: Technical and organizational security measures
Authors
Acceptance Tests
Affiliate
Agreement
Applicable Law
Background IP
Business Day
Change Control Procedure
Charges
Confidential Information
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Maintenance Services
Material Breach
Milestone
Personal Data
Professional Services
Project
Provider
Service Credits
Service Levels
Services
Software
Source Code
Specification
Statement of Work
Support Services
Term
Third Party Software
Updates
Upgrades
User
Virus
Work Product
Service Levels
Testing and Acceptance
Change Control
Customer Obligations
Provider Obligations
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security Requirements
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Term and Termination
Exit Management
Audit Rights
Compliance with Laws
Anti-Bribery and Corruption
Assignment and Subcontracting
Non-Solicitation
Dispute Resolution
Notices
Governing Law and Jurisdiction
Business Continuity
Personnel
Documentation
Third Party Rights
Entire Agreement
Amendments
Severability
Waiver
Relationship of Parties
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