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Enterprise Service Agreement
"Need an Enterprise Service Agreement for our Singapore-based software company to provide cloud-based data analytics services to enterprise customers in the financial sector, with strong data protection clauses and specific service levels for system uptime starting from March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Service Levels: Performance standards and metrics
6. Fees and Payment: Pricing, payment terms, and invoicing
7. Term and Termination: Duration and termination conditions
8. Confidentiality: Protection of confidential information
9. Data Protection: PDPA compliance and data handling requirements
10. Liability and Indemnities: Risk allocation between parties
1. Change Control: Process for managing changes to services - used for complex or long-term service arrangements
2. Business Continuity: Disaster recovery and service continuation - used for critical services or regulated industries
3. Audit Rights: Rights to audit service provider - used for regulated industries or high-risk services
4. Anti-Bribery: Compliance with anti-corruption laws - used for international services or public sector contracts
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Pricing Schedule: Detailed pricing structure and rates
4. Data Processing Agreement: Detailed data protection obligations
5. Business Continuity Plan: Detailed disaster recovery procedures
6. Security Requirements: Technical and organizational security measures
Authors
Authorized Users
Business Day
Charges
Confidential Information
Customer
Customer Data
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Personal Data
Service Credits
Service Levels
Services
Service Provider
Service Provider Systems
Service Recipient
SLA
Specifications
Term
Third Party Software
Working Hours
Virus
Service Levels
Acceptance Testing
Implementation
Fees and Payment
Invoicing
Performance Monitoring
Change Control
Customer Obligations
Service Provider Obligations
Data Protection
Confidentiality
Intellectual Property Rights
Security Requirements
Personnel
Subcontracting
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Term and Termination
Exit Management
Business Continuity
Audit Rights
Dispute Resolution
Non-Solicitation
Assignment and Novation
Notices
Governing Law
Anti-Bribery
Entire Agreement
Severability
Variation
Waiver
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