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Outsourcing Agreement Between Two Companies
"I need an Outsourcing Agreement Between Two Companies for outsourcing our IT support services to a Singapore-based provider starting March 2025, with specific focus on data protection compliance and service level requirements for 24/7 support."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the outsourcing arrangement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of outsourced services
5. Service Levels: Performance standards and metrics
6. Payment Terms: Fees, payment schedule, and invoicing
7. Term and Termination: Duration and termination conditions
8. Confidentiality: Protection of confidential information
9. Data Protection: PDPA compliance and data handling requirements
1. Change Control: Process for managing changes to services - recommended for complex or long-term arrangements
2. Transition Services: Handover and implementation provisions - recommended when significant setup or transition period required
3. Business Continuity: Disaster recovery and business continuity requirements - recommended for critical services or regulated industries
4. Audit Rights: Right to audit service provider - recommended for regulated industries or critical services
1. Service Description Schedule: Detailed specification of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Pricing Schedule: Detailed pricing structure and calculations
4. Data Processing Agreement: Detailed data protection obligations
5. Business Continuity Plan: Detailed continuity procedures
6. Key Personnel: List of key staff and roles
Authors
Service Levels
Charges and Payment
Term and Termination
Confidentiality
Data Protection
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Governance
Change Control
Audit Rights
Business Continuity
Subcontracting
Personnel
Insurance
Dispute Resolution
Assignment and Novation
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