Outsourcing Agreement Between Two Companies Template for Australia

1. Business Continuity and Disaster Recovery: Required when services are critical to business operations

2. Security Requirements: Needed when handling sensitive data or accessing client systems

3. Personnel and Key Personnel: Important when specific staff members are crucial to service delivery

4. Transition Services: Required when complex implementation or handover is needed

5. Compliance with Modern Slavery Laws: Necessary when contract value exceeds AUD 100 million or involves high-risk industries

6. Step-in Rights: Important for critical services where client may need to take control

7. Non-Competition: Relevant when protecting market position is crucial

8. Insurance: Required for high-risk services or when mandated by industry regulations

9. Exit Management: Important for complex services requiring detailed termination planning

1. Schedule 1 - Services Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels and KPIs: Comprehensive metrics, measurements, and service level requirements

3. Schedule 3 - Pricing and Fee Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Governance Framework: Detailed procedures for oversight, meetings, and escalation

5. Schedule 5 - Security Requirements: Specific security protocols, standards, and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed procedures for maintaining service continuity

7. Schedule 7 - Transition Plan: Implementation and service transition methodology

8. Schedule 8 - Exit Plan: Detailed procedures for service termination and handover

9. Appendix A - Pro Forma Reports: Templates for required reporting

10. Appendix B - Key Personnel: Details of key staff members and their roles