Enterprise Service Agreement Template for Canada

1. Security Requirements: Specific security standards and protocols, used when handling sensitive data or systems

2. Disaster Recovery: Business continuity and disaster recovery requirements, important for critical services

3. Transition Services: Requirements for service transition at start and end of contract, used for complex service arrangements

4. Regulatory Compliance: Specific regulatory obligations, included when services are in regulated industries

5. Insurance: Specific insurance requirements, used when services involve significant risks

6. Personnel: Requirements for service provider personnel, included when specific qualifications or security clearances are needed

7. Subcontracting: Terms governing use of subcontractors, included when subcontracting is permitted

8. Change Management: Process for managing changes to services or terms, used in long-term or complex arrangements

1. Schedule A - Services Description: Detailed technical specifications of services to be provided

2. Schedule B - Service Levels: Specific service level commitments, metrics, and remedies

3. Schedule C - Fees and Charges: Detailed fee structure, rates, and payment terms

4. Schedule D - Data Protection Requirements: Specific data handling and privacy requirements

5. Schedule E - Service Provider Policies: Relevant service provider policies incorporated into agreement

6. Schedule F - Customer Policies: Relevant customer policies service provider must comply with

7. Schedule G - Key Personnel: List of key personnel and their roles

8. Appendix 1 - Technical Requirements: Technical standards and requirements for service delivery

9. Appendix 2 - Security Standards: Specific security standards and protocols to be followed