Consumer Rights Act 2015: Key legislation for B2C agreements covering service quality standards, contract term fairness, and consumer remedies. Essential for consumer-facing support agreements.
Unfair Contract Terms Act 1977: Regulates liability exclusions and requires reasonableness in contract terms, particularly important for B2B relationships and limitation of liability clauses.
Supply of Goods and Services Act 1982: Sets requirements for service quality, reasonable care and skill obligations, and service delivery timing in support and maintenance contracts.
Data Protection Act 2018 and UK GDPR: Governs personal data processing, security requirements, and data handling obligations in service delivery contexts.
Contracts (Rights of Third Parties) Act 1999: Addresses third-party rights in contracts and provides framework for their exclusion or inclusion in support agreements.
Late Payment of Commercial Debts (Interest) Act 1998: Establishes rules for payment terms and statutory interest on late payments in commercial contracts.
Electronic Communications Act 2000: Regulates electronic service provision and validity of electronic signatures in service agreements.
Competition Act 1998: Controls anti-competitive provisions and market abuse in service contracts to ensure fair competition.
Equality Act 2010: Mandates non-discrimination provisions and accessibility requirements in service delivery.
Consumer Contracts Regulations 2013: Sets out information requirements and cancellation rights for consumer contracts, particularly relevant for B2C support services.
