Support And Maintenance Agreement Template for Nigeria

1. Data Protection: Detailed provisions for handling personal data - required if services involve processing personal information

2. Security Requirements: Specific security protocols and requirements - important for IT systems handling sensitive data

3. Business Continuity: Disaster recovery and business continuity provisions - relevant for critical systems support

4. Change Control: Procedures for managing changes to services or specifications - useful for complex or long-term agreements

5. Staff and Subcontractors: Requirements for service provider personnel and use of subcontractors - important if specific expertise or security clearance is required

6. Insurance: Specific insurance requirements - relevant for high-value or high-risk services

7. Exit Management: Detailed provisions for transition of services at contract end - important for complex or critical services

8. Service Credits: Financial penalties for missing service levels - relevant for mission-critical services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all support and maintenance services

2. Schedule 2 - Service Level Agreement: Detailed metrics, measurements, and targets for service performance

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of support issues

5. Schedule 5 - Technical Environment: Description of the systems, software, and infrastructure covered by the agreement

6. Schedule 6 - Change Request Template: Standard form for requesting and documenting service changes

7. Schedule 7 - Report Templates: Standard formats for service performance and incident reporting

8. Appendix A - Key Personnel: List of key staff members and their roles from both parties