Support And Maintenance Agreement Template for New Zealand

1. Data Protection: Required when personal data processing is involved in service delivery

2. Disaster Recovery: Important for critical systems maintenance where business continuity is essential

3. Change Management: Needed when services may require significant modifications during the term

4. Security Requirements: Required for maintenance of sensitive systems or environments

5. Compliance and Audit Rights: Important when regulatory compliance needs to be demonstrated

6. Insurance: Required for high-risk maintenance services or when working with valuable equipment

7. Personnel Requirements: Needed when specific qualifications or security clearances are required

8. Transition Services: Important when complex handover procedures may be needed at termination

1. Schedule 1 - Service Description: Detailed description of maintenance and support services

2. Schedule 2 - Service Levels: Detailed service level agreements, response times, and performance metrics

3. Schedule 3 - Fee Schedule: Detailed pricing, including rates for different service types and out-of-hours support

4. Schedule 4 - Supported Equipment/Systems: List and specifications of equipment or systems covered by the agreement

5. Schedule 5 - Contact Details and Escalation Procedures: Key contacts and procedures for issue escalation

6. Schedule 6 - Service Reports and KPIs: Templates and requirements for service reporting

7. Schedule 7 - Change Request Process: Procedures and forms for requesting service changes

8. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery