Document background
The Support and Maintenance Agreement is essential for businesses operating in Malaysia that require ongoing technical, operational, or infrastructure support services. This contract type is commonly used when a service provider agrees to maintain, support, and service specific equipment, systems, or facilities for a customer over an extended period. The agreement, governed by Malaysian law, typically includes detailed service level agreements (SLAs), response time commitments, pricing structures, and clear delineation of responsibilities. It's particularly important in ensuring compliance with local regulations while providing clear frameworks for service delivery, quality standards, and dispute resolution. The document should be customized based on the specific maintenance requirements, industry standards, and the nature of services being provided, while ensuring alignment with Malaysian legal requirements including the Contracts Act 1950 and relevant industry-specific regulations.
