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Customer Service Recommendation Letter
1. Letter Header: Complete contact information of the recommender, including company name, address, and date
2. Recipient Information: If addressed to a specific person/company, their contact details ('To Whom It May Concern' if generic)
3. Introduction: Establishes the purpose of the letter and relationship to the employee
4. Employment Information: Details of employment period, position(s) held, and primary responsibilities
5. Performance Assessment: Specific examples of customer service excellence, key achievements, and notable contributions
6. Professional Skills: Overview of relevant skills, competencies, and qualities demonstrated in customer service role
7. Closing Statement: Strong recommendation statement and willingness to be contacted for further information
8. Signature Block: Writer's name, title, contact information, and signature
1. Team Contributions: Include when the employee had significant impact on team performance or leadership roles
2. Special Projects: Include when employee handled specific notable customer service initiatives or projects
3. Awards and Recognition: Include when the employee received formal recognition or awards for their service
4. Technical Expertise: Include when specific technical skills or system knowledge is relevant to future positions
5. Language Skills: Include when language abilities were relevant to the customer service role
1. Performance Metrics: Optional appendix showing quantitative customer satisfaction scores or relevant metrics
2. Customer Testimonials: Optional appendix with specific feedback from customers (with appropriate permissions)
3. Training Certificates: Optional appendix listing relevant customer service certifications or training completed
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