Customer Service Recommendation Letter Template for Singapore

Personal Data Protection Act (PDPA) 2012: Singapore's primary data protection legislation that governs the collection, use, and disclosure of personal data. For recommendation letters, ensures proper handling of personal information and requires consent for sharing personal data.

Employment Act (Chapter 91): Singapore's main employment law that ensures accuracy in employment-related statements. For recommendation letters, governs the truthfulness of employment period declarations and work history statements.

Defamation Act (Chapter 75): Protects against false or malicious statements in written form. Ensures recommendation letters contain truthful representations and prevents potential libel claims.

Factual Accuracy Requirement: Legal principle requiring all statements in recommendation letters to be verifiable and truthful, avoiding exaggerated claims while sticking to observed performance and facts.

Confidentiality Obligations: Legal requirement to respect employer-employee confidentiality, protect sensitive business information, and maintain professional boundaries in recommendation letters.

Non-Discrimination Principles: Legal obligation to comply with fair employment practices, avoid bias based on protected characteristics, and use inclusive language in recommendation letters as per Singapore employment laws.