Service Level Agreement For Software Development Template for Nigeria

1. Change Management: Procedures for handling change requests and scope modifications - include for projects with likely requirement changes

2. Source Code Escrow: Terms for source code deposit and release conditions - relevant for business-critical applications

3. Training and Knowledge Transfer: Requirements for training client staff - include when knowledge transfer is part of deliverables

4. Business Continuity and Disaster Recovery: Procedures for ensuring service continuity - important for mission-critical systems

5. Third-Party Integration: Terms regarding integration with other systems - include when external integrations are required

6. Performance Credits and Penalties: Financial implications for missing SLA targets - include for high-value or critical projects

7. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries

1. Schedule A - Technical Specifications: Detailed technical requirements, architecture, and functionality specifications

2. Schedule B - Service Level Metrics: Specific performance indicators, measurement methods, and reporting requirements

3. Schedule C - Project Plan: Detailed project timeline, resource allocation, and delivery schedule

4. Schedule D - Pricing and Payment Schedule: Detailed breakdown of costs, payment milestones, and rate cards

5. Schedule E - Testing and Acceptance Criteria: Detailed testing procedures, test cases, and acceptance parameters

6. Schedule F - Support and Maintenance Terms: Post-development support details, maintenance schedules, and response times

7. Appendix 1 - Contact Details: Key personnel and escalation matrix for both parties

8. Appendix 2 - Security Requirements: Specific security protocols, standards, and compliance requirements

9. Appendix 3 - Change Request Template: Standard format for submitting and processing change requests