Service Level Agreement For Software Development Template for India

1. Third-Party Integration: Terms for integrating third-party software or services, used when project requires external integrations

2. Data Processing: Specific terms for handling personal data, required when processing sensitive personal information

3. Regulatory Compliance: Additional compliance requirements for specific industries (e.g., healthcare, finance)

4. Source Code Escrow: Terms for source code protection and access, important for business-critical applications

5. Training and Knowledge Transfer: Terms for providing training and documentation to client staff

6. Disaster Recovery: Specific procedures for disaster recovery and business continuity

7. Insurance Requirements: Specific insurance coverage requirements for high-value or high-risk projects

8. Service Credits: Framework for compensation when service levels are not met

1. Schedule A - Technical Specifications: Detailed technical requirements and specifications of the software

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule C - Pricing and Payment Schedule: Detailed breakdown of costs, payment milestones, and rate cards

4. Schedule D - Project Timeline: Detailed project plan with milestones and deliverables

5. Schedule E - Testing and Acceptance Procedures: Detailed testing requirements and acceptance criteria

6. Schedule F - Support and Maintenance Terms: Detailed support levels, maintenance procedures, and response times

7. Schedule G - Security Standards and Procedures: Detailed security requirements and compliance standards

8. Appendix 1 - Change Request Template: Standard format for submitting and processing change requests

9. Appendix 2 - Report Templates: Standard formats for various reports required under the agreement