Performance SLA Template for Nigeria

1. Business Continuity and Disaster Recovery: Required for critical services where continuity planning is essential

2. Data Protection and Security: Necessary when personal data or sensitive information is involved

3. Transition and Exit: Important for complex services requiring detailed exit planning

4. Continuous Improvement: Useful for long-term agreements where service evolution is expected

5. Third Party Requirements: Needed when subcontractors or third-party providers are involved

6. Regulatory Compliance: Required for regulated industries or services

7. Change Management: Important for services likely to require modifications during the term

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Level Specifications: Detailed KPIs, measurement methodologies, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Reporting Requirements: Templates and specifications for performance reports

5. Schedule 5 - Escalation Matrix: Contact details and procedures for issue escalation

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix A - Service Level Measurement Tools: Description of tools and systems used for performance measurement

8. Appendix B - Form of Reports: Standard templates for various required reports