Data Center Service Level Agreement Template for Nigeria

This Data Center Service Level Agreement is essential for organizations requiring professional data center services in Nigeria. It is specifically designed to comply with Nigerian regulations while establishing a clear framework for service delivery, performance standards, and operational requirements. The document is typically used when an organization needs to outsource its data center operations or require colocation services, ensuring both parties understand their obligations and rights. The agreement includes detailed service level commitments, security protocols, compliance requirements with the NDPR 2019, operational procedures, and remedy mechanisms for service failures. It's particularly important given Nigeria's strict data sovereignty requirements and the growing need for reliable, secure data center services in the region's digital economy.

1. Parties: Identification of the data center service provider and the customer, including their registered addresses and company details

2. Background: Context of the agreement, brief description of the services being provided, and the purpose of the agreement

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement

4. Services Overview: Comprehensive description of the data center services being provided, including facility specifications and basic service inclusions

5. Service Levels: Detailed specifications of service levels, including availability, performance metrics, and measurement methodologies

6. Security Requirements: Physical and digital security measures, access controls, and compliance with Nigerian Data Protection Regulation requirements

7. Customer Responsibilities: Customer obligations, including access protocols, permitted usage, and compliance requirements

8. Fees and Payment Terms: Pricing structure, payment schedules, late payment consequences, and fee adjustment mechanisms

9. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination by either party

10. Service Credits and Penalties: Compensation mechanism for service level failures and calculation of service credits

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and force majeure provisions

12. Confidentiality: Protection of confidential information, data privacy obligations, and non-disclosure requirements

13. Dispute Resolution: Process for resolving disputes, applicable law, and jurisdiction specifications