Msp SLA Template for Nigeria

1. Business Continuity and Disaster Recovery: Required when the services are critical to the client's operations, detailing backup and recovery procedures

2. Third-Party Services: Include when the MSP will be integrating or managing third-party services or suppliers

3. Hardware and Equipment: Necessary when the MSP is providing or managing physical infrastructure

4. Training and Knowledge Transfer: Include when the services include staff training or knowledge sharing components

5. Transition Services: Required when specific onboarding or exit transition procedures need to be detailed

6. Compliance with Industry Standards: Include for regulated industries or when specific certifications must be maintained

7. Intellectual Property Rights: Required when the services involve development work or creation of custom solutions

1. Schedule A - Service Descriptions: Detailed technical specifications of each service offered

2. Schedule B - Service Level Metrics: Specific performance targets, measurement methods, and remedies for non-compliance

3. Schedule C - Pricing and Fee Structure: Detailed breakdown of costs, pricing models, and payment terms

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Security Requirements: Specific security protocols, standards, and compliance requirements

6. Schedule F - Data Processing Agreement: Detailed terms for personal data handling in compliance with NDPR

7. Appendix 1 - Technical Infrastructure: Documentation of technical environment and configurations

8. Appendix 2 - Key Personnel: List of key staff and roles from both parties

9. Appendix 3 - Service Change Request Form: Template for requesting and documenting service changes