Logistics SLA Template for Nigeria

1. Customs and Import/Export: Required when services include international shipping or cross-border logistics

2. Dangerous Goods Handling: Needed when transportation of hazardous materials is involved

3. Temperature Control: Required for cold chain logistics or temperature-sensitive goods

4. Warehousing Services: Include when storage services are part of the agreement

5. Last Mile Delivery: Necessary when direct-to-consumer delivery services are included

6. Technology Integration: Required when specific software or tracking systems are to be used

7. Environmental Compliance: Include when specific environmental standards or green logistics are required

8. Security Requirements: Needed for high-value or sensitive cargo transportation

1. Schedule A - Service Level Metrics: Detailed KPIs, performance targets, and measurement methodologies

2. Schedule B - Pricing Schedule: Detailed breakdown of all charges, fees, and rate cards

3. Schedule C - Operating Locations: List of covered geographical areas and operational facilities

4. Schedule D - Equipment and Resources: Specification of vehicles, equipment, and resources to be used

5. Schedule E - Reporting Templates: Standard formats for performance reports and documentation

6. Schedule F - Emergency Procedures: Detailed procedures for handling emergencies and contingencies

7. Appendix 1 - Insurance Certificates: Copies of required insurance policies and certificates

8. Appendix 2 - Contact Details: List of key personnel and emergency contacts from both parties