Incident Response SLA Template for Nigeria

1. Business Continuity: Required when the client needs specific provisions for maintaining business operations during major incidents

2. Data Processing Agreement: Required when the service provider will be processing personal data as part of incident response

3. Insurance Requirements: Optional section specifying required insurance coverage for cyber incidents

4. Security Clearance: Required when dealing with high-security environments or government clients

5. Third-Party Coordination: Required when incident response involves coordination with other service providers

6. Training and Documentation: Optional section for requirements regarding staff training and maintenance of response documentation

7. Disaster Recovery: Required for clients needing specific disaster recovery commitments beyond standard incident response

1. Schedule A - Service Level Metrics: Detailed breakdown of response times, resolution targets, and performance metrics

2. Schedule B - Incident Response Procedures: Detailed technical procedures and workflows for different types of incidents

3. Schedule C - Contact Matrix: List of key contacts and escalation paths for both parties

4. Schedule D - Fee Schedule: Detailed pricing structure including standard and emergency rates

5. Schedule E - Report Templates: Standard templates for incident reports and status updates

6. Schedule F - Technical Requirements: Specific technical requirements and compatibility standards

7. Appendix 1 - Incident Classification Matrix: Detailed criteria for categorizing incidents and corresponding response requirements

8. Appendix 2 - Compliance Checklist: Checklist of regulatory requirements and compliance measures