Service Level Agreement For Software Development Template for Malaysia

1. Hardware Requirements: Specific hardware requirements when the software development requires particular infrastructure or equipment

2. Third-Party Integrations: Terms relating to integration with third-party systems or services, when applicable

3. Change Management: Procedures for handling change requests and modifications to the scope

4. Disaster Recovery: Procedures for handling major system failures or disasters, particularly relevant for critical systems

5. Training Services: Terms regarding training provision when user training is part of the scope

6. Source Code Escrow: Terms for source code escrow arrangements when required for risk management

7. Service Credits: Financial compensation structure for service level failures, if applicable

8. Acceptance Testing: Detailed procedures for testing and accepting deliverables, when formal testing is required

1. Schedule A - Technical Specifications: Detailed technical requirements and specifications for the software

2. Schedule B - Service Level Metrics Details: Comprehensive breakdown of all service level metrics and measurement methods

3. Schedule C - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

4. Schedule D - Support and Maintenance Procedures: Detailed procedures for ongoing support and maintenance services

5. Schedule E - Security Requirements: Specific security standards and requirements to be maintained

6. Schedule F - Change Request Template: Standard template and procedures for requesting changes

7. Appendix 1 - Contact Details: List of key contacts and escalation procedures

8. Appendix 2 - Reporting Templates: Standard templates for performance and status reporting