Service Level Agreement For Software Development Template for Germany

1. Disaster Recovery: Detailed procedures for system recovery and business continuity - include when dealing with business-critical applications

2. Third-Party Contractors: Rules and obligations regarding subcontractors - include when subcontracting is anticipated

3. Source Code Escrow: Terms for source code preservation and release conditions - include for business-critical software

4. Training and Knowledge Transfer: Requirements for training customer personnel - include when significant user training is needed

5. Compliance and Audit Rights: Detailed audit procedures and compliance requirements - include for regulated industries

6. Multi-jurisdiction Operations: Specific provisions for cross-border services - include when operating across multiple countries

7. Hardware Requirements: Specific hardware specifications and requirements - include when hardware is relevant to service delivery

1. Schedule 1: Technical Specifications: Detailed technical requirements, architecture, and functionality specifications

2. Schedule 2: Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and thresholds

3. Schedule 3: Fee Schedule: Detailed pricing, payment milestones, and rate cards

4. Schedule 4: Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5: Security Requirements: Specific security standards, protocols, and compliance requirements

6. Schedule 6: Change Request Template: Standard format for requesting and documenting changes

7. Schedule 7: Acceptance Testing Criteria: Detailed testing procedures and acceptance criteria

8. Appendix A: Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Appendix B: Software Documentation: User manuals, technical documentation, and maintenance guides