Document background
The Cloud Service Level Agreement (SLA) is a critical document used to establish and maintain clear expectations and accountability in cloud service relationships under Nigerian law. It is particularly important given Nigeria's growing digital economy and the increasing adoption of cloud services across various sectors. This document is essential when organizations engage cloud service providers, requiring detailed specification of service levels, performance metrics, and compliance with Nigerian regulations, particularly the NDPR and NITDA requirements. The SLA addresses key aspects such as service availability, performance standards, data protection, security measures, and remediation procedures, while ensuring alignment with Nigerian legal requirements and industry standards. It serves as both a technical and legal framework, protecting the interests of both service providers and customers while promoting transparency and accountability in cloud service delivery.
