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Service Level Agreement For Software Development
"I need a Service Level Agreement For Software Development to govern the creation of our new e-commerce platform, with specific focus on performance metrics and data security requirements, as we'll be handling sensitive customer payment information."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of software development services to be provided
5. Service Levels: Performance metrics, KPIs, and quality standards
6. Payment Terms: Pricing, payment schedule, and related conditions
7. Intellectual Property Rights: Ownership and licensing of developed software
8. Term and Termination: Duration and conditions for ending the agreement
1. Change Control: Process for managing changes to requirements - use when projects are likely to have scope changes
2. Source Code Escrow: Terms for source code protection - use when client requires source code security
3. Data Processing: Specific data handling requirements - use when personal data processing is involved
1. Service Level Specifications: Detailed technical requirements and performance metrics
2. Pricing Schedule: Detailed breakdown of costs and payment terms
3. Project Timeline: Delivery milestones and deadlines
4. Technical Requirements: Detailed technical specifications and requirements
5. Support and Maintenance: Details of ongoing support services
Authors
Acceptance Tests
Agreement
Business Day
Change Request
Confidential Information
Deliverables
Development Services
Documentation
Effective Date
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Personnel
Maintenance Services
Milestone
Minimum Service Levels
Performance Credits
Project Plan
Related Services
Response Time
Service Credits
Service Hours
Service Level Failure
Service Levels
Services
Software
Source Code
Specifications
Support Services
System
Technical Requirements
Term
Third Party Software
Updates
User Acceptance Testing
Working Hours
Service Provision
Service Levels
Performance Monitoring
Acceptance Testing
Change Control
Payment Terms
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Staff and Resources
Documentation
Quality Assurance
Security Requirements
Business Continuity
Dispute Resolution
Notices
Assignment and Subcontracting
Third Party Rights
Amendments
Entire Agreement
Severability
Governing Law
Jurisdiction
Source Code Escrow
Maintenance and Support
Service Credits
Reporting Requirements
Audit Rights
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