SLA Vendor Template for Nigeria

1. Data Protection and Privacy: Required when services involve handling personal or sensitive data, ensuring compliance with NDPR 2019

2. Disaster Recovery: Include when service continuity is critical, detailing recovery procedures and timelines

3. Security Requirements: Necessary for services involving IT systems or sensitive information

4. Intellectual Property Rights: Include when services involve creation or use of intellectual property

5. Training and Support: Required when service includes training or ongoing support components

6. Compliance with Industry Standards: Include for regulated industries or when specific certifications are required

7. Environmental Compliance: Necessary for services with environmental impact considerations

8. Insurance Requirements: Include when services involve significant risks requiring specific insurance coverage

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Comprehensive list of performance metrics and measurement criteria

3. Schedule 3 - Pricing and Payment Terms: Detailed fee structure, payment schedules, and service credit calculations

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contact information and escalation procedures

5. Schedule 5 - Change Request Template: Standard form for requesting and documenting service changes

6. Schedule 6 - Service Reports: Templates and specifications for regular service performance reports

7. Appendix A - Technical Requirements: Detailed technical specifications and requirements

8. Appendix B - Security Protocols: Security procedures and requirements for service delivery