Client Service Agreement Template for Nigeria

1. Service Level Agreement (SLA): Include when specific performance metrics and service levels need to be maintained

2. Personnel: Include when specific staff or key personnel are crucial to service delivery

3. Insurance: Include when specific insurance coverage is required for service delivery

4. Non-Compete: Include when protection against competition is necessary

5. Anti-Corruption: Include for high-value contracts or government-related services

6. Assignment and Subcontracting: Include when there's possibility of service transfer or subcontracting

7. Dispute Resolution: Include when specific alternative dispute resolution procedures are preferred

8. Change Control: Include when services may need modification during the contract term

9. Audit Rights: Include when client requires right to audit service provider's operations

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: Details of key staff assigned to the service delivery

5. Schedule 5 - Data Processing Agreement: Detailed data protection and processing requirements

6. Appendix A - Contact Details: Key contacts and escalation matrix for both parties

7. Appendix B - Required Documentation: List of documents required for service delivery

8. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements